Returns & Exchanges
At Level Up Games, we want you to be completely satisfied with your new gear, which is why we offer a 30-day return window for all unworn and unwashed apparel. If your purchase doesn't fit or meet your expectations, our streamlined process makes exchanges and refunds quick and effortless.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely package your items in their original packaging.
Ship It Back
Drop off your package at any authorized carrier location; we will notify you once your return has been received at our warehouse.
Receive Your Refund
After our team inspects the items, your refund will be processed to your original payment method within 5-7 business days, or your exchange will be shipped.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing